Terms & Conditions

01Acceptance of these terms

These Terms and Conditions (“Terms”) form a binding agreement between DESIPAY Payment Solutions Private Limited, a company incorporated under the Companies Act, 2013 with its registered office at Shop No 146, 1st Floor, Vardhman Premium Mall LSC, Saraswati Vihar, North West Delhi, Delhi (“DESIPAY”, “we”, “us”), and you — the merchant, partner, developer, customer or visitor using our website, dashboard, APIs, mobile applications or payment services (“you”, “Merchant” or “User”).

By accessing our website, creating an account, integrating our APIs, or accepting or initiating a payment through DESIPAY, you confirm that you have read, understood and agreed to these Terms, along with our Privacy Policy and Refund & Cancellation Policy, which are incorporated here by reference.

Where you have signed a separate merchant agreement, service schedule or commercial term sheet with us, that document prevails over these Terms to the extent of any conflict. These Terms otherwise continue to apply.

02Definitions

• “Services” means the payment gateway, e‑wallet, cash card, prepaid and postpaid instrument, Aadhaar-enabled payment (AePS), interoperable QR, NEFT/RTGS/IMPS payout, merchant acquiring, dashboard, API and related services made available by DESIPAY.
• “Customer” means an end user who makes a payment to a Merchant using the Services.
• “Transaction” means a payment, refund, payout or reversal processed through the Services.
• “Transaction Amount” means the gross amount authorised in a Transaction.
• “Settlement Amount” means the Transaction Amount less applicable fees, taxes, refunds, chargebacks, holds and any other permitted deduction.
• “Chargeback” means a Transaction that is challenged or reversed by a Customer, issuing bank, card network or payment system operator.
• “Applicable Law” means all Indian statutes, rules, regulations, circulars and directions in force, including those issued by the Reserve Bank of India (RBI) and the National Payments Corporation of India (NPCI).

03Eligibility and account registration

• You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872.
• If you register on behalf of an entity, you represent that you are duly authorised to bind that entity, and “you” refers to that entity.
• You must provide accurate, current and complete information, and keep it updated. Providing false or misleading information is grounds for immediate suspension.
• You are responsible for maintaining the confidentiality of your credentials, API keys, webhook secrets and one-time passwords, and for all activity that occurs under your account.
• You must notify us immediately of any unauthorised use of your account or any suspected breach of security.

We may refuse registration, decline an application, or restrict access to any person or business at our discretion, including where required by Applicable Law or by our banking partners.

04KYC, onboarding and ongoing due diligence

Your account is activated only after successful Know Your Customer (KYC) and merchant due-diligence checks, which typically require:

• certificate of incorporation, partnership deed or registration proof, as applicable to your constitution;
• PAN of the entity and of the authorised signatory, and GSTIN where registered;
• identity and address proof of directors, partners, proprietors and beneficial owners;
• a cancelled cheque or bank statement evidencing the settlement account;
• a live, functional website or application with clearly published pricing, contact, privacy, terms and refund information.

You agree to cooperate with periodic re-KYC, enhanced due diligence, site visits and information requests from us, our banking partners, auditors or regulators. Failure to respond within the time we specify may result in suspension of settlements or of the account.

You must notify us in writing within seven days of any material change — a change in ownership, constitution, business model, product category, website or settlement bank account.

05The Services

Subject to these Terms and to successful onboarding, DESIPAY makes available the following, individually or in combination as agreed with you:

DESIPAY is a technology and payment facilitation provider. We are not a bank, we do not provide credit, and we do not act as a party to the underlying commercial contract between a Merchant and its Customer. Funds are held and settled through regulated banking partners in accordance with Applicable Law. Availability of any individual service depends on your merchant category, risk profile, bank partner approval and regulatory permissions, and may be modified or withdrawn.

06Merchant obligations

As a Merchant, you agree to:

• sell only lawful goods and services that you are authorised to sell, and only within the merchant category approved for your account;
• display accurate pricing in Indian Rupees, along with delivery, cancellation, refund and contact information, on your website or application;
• deliver goods and services promptly and as described, and be solely responsible for their quality, safety and legality;
• handle Customer queries about orders, delivery, cancellations and refunds directly, and process valid refunds without undue delay;
• not use the Services to process payments for a third party, to move your own funds between accounts, or to disguise the true nature of a transaction;
• not impose a surcharge on a Customer for choosing a particular payment method where Applicable Law or network rules prohibit it;
• maintain adequate information-security controls, and comply with PCI-DSS where you touch cardholder data;
• display DESIPAY marks only in the form and manner we approve, and remove them on termination;
• comply with all Applicable Law, including tax, consumer protection, data protection, foreign exchange, and anti-money-laundering requirements.

07Prohibited and restricted businesses

You may not use the Services, directly or indirectly, in connection with:

• illegal goods or services, narcotics, psychotropic substances or drug paraphernalia;
• weapons, ammunition, explosives or regulated hazardous materials;
• gambling, betting, lotteries, and games of chance where not licensed under Applicable Law;
• unregulated financial services, unauthorised deposit taking, money-lending, chit funds, multi-level marketing, pyramid or Ponzi schemes;
• virtual currency or crypto-asset exchange and dealing, except where expressly permitted in writing by us and by Applicable Law;
• adult content, escort services, human trafficking or exploitation of any kind;
• counterfeit, pirated or infringing goods, and unlicensed use of intellectual property;
• wildlife, endangered species and prohibited animal products;
• prescription drugs or medical devices sold without a valid licence;
• shell entities, transaction laundering, and any activity designed to conceal the true merchant, product or beneficiary;
• any activity sanctioned or prohibited by RBI, NPCI, the card networks, FIU-IND or our banking partners.

08Fees, charges and taxes

• Fees are set out in your merchant agreement, commercial term sheet or the pricing published in your dashboard. Pricing depends on your payment mix, merchant category, volume and risk profile.
• We deduct our fees from the Transaction Amount before settlement. Where a deduction is not possible, we may invoice you or recover the amount from future settlements.
• All fees are exclusive of Goods and Services Tax (GST) and any other applicable levy, which will be charged at the prevailing rate. Tax invoices are made available in your dashboard.
• Where tax is required to be deducted at source, you must deduct and deposit it, and furnish the certificate within the statutory timeline. Credit will be given only against a valid certificate reflected in the tax records.
• Additional charges may apply for chargebacks, dispute representment, failed payouts, expedited settlement, card issuance and replacement, and any custom integration or support engagement.
• We may revise fees on 30 days' prior notice by email or through your dashboard. Continued use after the effective date constitutes acceptance. Statutory or network-driven changes may take effect immediately.

09Settlement and payouts

• Standard settlement is T+1 business days from the date of successful capture, subject to bank and network processing. Same-day (T+0) settlement may be offered to eligible merchants.
• Settlement is made only to the verified bank account registered on your account. We are not liable for delay or loss arising from incorrect bank details supplied by you.
• Settlement cycles exclude bank holidays, and may be affected by outages at a bank, network or payment system operator.
• We may hold or defer settlement, or maintain a rolling reserve, where we reasonably believe there is elevated risk — including a spike in chargebacks or refunds, suspected fraud, a regulatory or bank instruction, pending KYC, undelivered goods, or a dispute. We will tell you the reason and the expected duration where we are permitted to.
• We may set off against your settlements any amount you owe us, including fees, refunds, chargebacks, penalties, fines levied by a network or regulator, and recovery of an erroneous credit.
• You must reconcile settlements against your dashboard reports and raise any discrepancy within 30 days of the settlement date. After that period, the settlement is deemed accepted.

10Refunds, chargebacks and disputes

Refunds

Refunds are governed by our Refund & Cancellation Policy. You may initiate full or partial refunds from your dashboard or by API, subject to sufficient balance in your settlement account. Where balance is insufficient, we may decline the refund or recover the amount from you.

Chargebacks

• Chargebacks are raised by a Customer's bank or the card network. On receipt, we debit the disputed amount (and any applicable chargeback fee) from your settlement, and notify you through your dashboard.
• You must submit evidence — invoice, delivery proof, communication trail, service logs, refund proof — within the timeline stated in the notification, which is typically 7 calendar days and is set by network rules.
• If you do not respond in time, the chargeback is accepted by default and the amount is not recoverable from us.
• The final decision rests with the issuing bank, the card network or the payment system operator. DESIPAY represents your evidence but does not decide the outcome and does not guarantee a favourable result.
• A sustained high chargeback ratio may lead to a rolling reserve, repricing, restriction of payment methods, or termination.

11Risk, fraud and anti-money-laundering

We operate transaction monitoring, velocity controls, device intelligence and sanctions screening in order to meet our obligations under the Prevention of Money Laundering Act, 2002 and RBI directions. We may, without prior notice where notice is not legally permitted or would prejudice an investigation:

• decline, delay, reverse or place a hold on a Transaction;
• request additional documentation or explanation from you or your Customer;
• suspend a payment method, restrict transaction limits, or suspend the account;
• report a suspicious transaction to FIU-IND or another competent authority;
• share information with banks, networks and law-enforcement agencies as required.

You must not disclose to any person that a suspicious transaction report has been or may be filed. You agree to cooperate fully and promptly with any investigation or audit.

12Use of the platform, APIs and licence

• We grant you a limited, non-exclusive, non-transferable, revocable licence to access the dashboard, APIs, SDKs and documentation solely to use the Services during the term.
• You must not reverse engineer, decompile, resell, sublicense, white-label or create a derivative of the platform except as expressly agreed in writing.
• You must not exceed published rate limits, circumvent authentication, probe or load-test the production environment without written approval, or introduce malicious code.
• You must keep API keys and webhook secrets secret, rotate them on any suspected compromise, and use the sandbox for testing.
• You must implement webhook verification and idempotency correctly. We are not responsible for duplicate or missed processing caused by an integration that ignores these.
• We may deprecate an API version on reasonable notice, and may modify, add or remove features to improve the platform or to comply with Applicable Law.

All intellectual property in the Services, including software, APIs, documentation, designs, trademarks and the DESIPAY brand, remains ours or our licensors'. Nothing in these Terms transfers ownership to you.

13Confidentiality and data protection

Each party will keep the other's confidential information secret, use it only for the purposes of this agreement, and protect it with at least the same care it applies to its own confidential information. This obligation survives termination for three years, and indefinitely for personal data, trade secrets and security information.

Where you receive personal data of Customers through the Services, you act as an independent controller for your own purposes and must: process it lawfully and only for the purpose it was shared; publish your own privacy notice; apply appropriate security safeguards; not sell or misuse it; and notify us without undue delay of any breach affecting data received through the Services. Our handling of personal data is described in our Privacy Policy.

14Representations and warranties

You represent and warrant, on a continuing basis, that:

• you are duly organised and validly existing, and have the power and authority to enter into these Terms;
• all information and documents you provide are true, accurate and complete;
• you hold every licence, registration and approval needed to conduct your business;
• your use of the Services does not and will not violate Applicable Law or any third-party right;
• each Transaction you submit represents a genuine sale of goods or services by you to the Customer.

15Disclaimers and service availability

The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

• We target high availability but do not warrant uninterrupted or error-free operation. Scheduled maintenance will be notified in advance where practicable.
• We are not responsible for failures caused by a bank, card network, NPCI, telecom operator, internet service provider, a Customer's device, or your own systems and integration.
• We are not a party to the contract between you and your Customer and are not responsible for the quality, delivery, legality or fitness of the goods or services sold.
• Neither party is liable for delay or failure caused by a force majeure event — act of God, flood, fire, earthquake, epidemic, war, riot, terrorism, strike, cyber-attack of an extraordinary nature, power or telecom failure, or an act of government or regulator.

16Limitation of liability

To the maximum extent permitted by law:

• neither party is liable for indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, business, goodwill, data or anticipated savings, however arising;
• our total aggregate liability arising out of or in connection with these Terms, whether in contract, tort or otherwise, is limited to the total fees actually received by DESIPAY from you in the three months immediately preceding the event giving rise to the claim;
• no claim may be brought more than twelve months after the date on which the cause of action arose.

Nothing in these Terms limits liability for fraud, wilful misconduct, or any liability that cannot be excluded under Applicable Law.

17Indemnity

You will indemnify, defend and hold harmless DESIPAY, its directors, officers, employees, banking partners and service providers from and against any claim, demand, loss, liability, fine, penalty, cost and expense (including reasonable legal fees) arising out of or relating to:

• your breach of these Terms, your merchant agreement or Applicable Law;
• the goods or services you sell, including a dispute, defect, non-delivery or product-liability claim;
• any chargeback, refund or reversal attributable to you, and any fine levied by a bank, network or regulator on account of your activity;
• your infringement of a third party's intellectual property or privacy rights;
• a security incident on your systems, or misuse of your credentials or API keys.

18Term, suspension and termination

• These Terms take effect when you first use the Services and continue until terminated.
• You may terminate by giving us 30 days' written notice, provided all dues are settled and no dispute or investigation is pending.
• We may terminate for convenience on 30 days' written notice, and immediately for a material breach, suspected fraud, insolvency, a regulatory or bank directive, or activity that exposes us to legal, financial or reputational risk.
• We may suspend the account or any part of the Services immediately where we reasonably believe suspension is necessary to prevent loss, fraud or a breach of Applicable Law.

Effect of termination

• Access to the dashboard and APIs ends, and you must stop using our marks and remove our integration.
• Amounts due to you are settled after deducting outstanding fees, refunds, chargebacks and any claim, and after a holdback period of up to 180 days to cover chargebacks and disputes that may arise on past Transactions.
• We retain records for the periods described in our Privacy Policy and required by Applicable Law.
• Sections on fees due, confidentiality, data protection, intellectual property, liability, indemnity, governing law and dispute resolution survive termination.

19Grievance redressal

We maintain a three-tier grievance framework in line with RBI's expectations for payment system participants.

20Governing law and dispute resolution

These Terms are governed by the laws of India. Subject to the arbitration clause below, the courts at New Delhi have exclusive jurisdiction.

Any dispute arising out of or in connection with these Terms that is not resolved through the grievance process within 30 days will be referred to arbitration by a sole arbitrator appointed by mutual agreement, under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration is New Delhi, and the proceedings will be conducted in English. The award is final and binding. Either party may seek interim relief from a court of competent jurisdiction.

21General provisions

• Amendments: we may amend these Terms and will publish the revised version on this page with a new effective date. Material changes are notified at least 30 days in advance, except where a shorter period is required by law or a regulator.
• Assignment: you may not assign or transfer your rights without our prior written consent. We may assign to an affiliate or in connection with a merger, acquisition or transfer of business.
• Notices: notices to you are sent to the email address registered on your account or posted in your dashboard, and are deemed received on the day of sending. Notices to us must be sent to the registered office address with a copy by email.
• Relationship: the parties are independent contractors. Nothing creates a partnership, joint venture, agency or employment relationship.
• Severability: if any provision is held invalid or unenforceable, the remainder continues in full force.
• Waiver: a failure or delay in enforcing a right is not a waiver of that right.
• Entire agreement: these Terms, together with the Privacy Policy, the Refund & Cancellation Policy and any signed merchant agreement, constitute the entire agreement between the parties on this subject.
• Language: the English version of these Terms prevails over any translation.

22Contact us

You can also reach us through the enquiry form on our contact page. We respond to business enquiries within one working day.